Privacy Policy – Shakuntala Multiplex

At Shakuntala Multiplex, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and protect your data when you interact with our services, including bookings for banquet halls, conference halls, and guest house accommodations.

1. Information We Collect

We may collect the following types of information from our guests and visitors:

• Name, contact number, email address, and postal address

• Government-issued identification (for guest house check-ins)

• Payment details (collected through secure gateways)

• Event-related preferences or requirements

• Feedback and communications

2. How We Use Your Information

Your personal data is collected for the following purposes:

• To confirm and manage bookings

• To communicate relevant updates or service changes

• To process payments and provide invoices

• To enhance customer service and personalise your experience

• For legal and safety compliance, where required

3. Data Sharing & Disclosure

• We do not sell, rent, or trade your personal information with third parties.

• Information may be shared only with trusted service providers (such as catering, decoration, or photography vendors) as necessary to fulfill your event requirements, and always with confidentiality.

• We may disclose information when required by law or to protect the rights and safety of our guests and property.

4. Data Security

We take appropriate measures to protect your information from unauthorised access, alteration, or misuse. This includes secure storage systems, restricted access, and encrypted payment processing through verified third-party gateways.

5. Cookies and Website Usage

If you use our website, we may use cookies to enhance your browsing experience and understand user behaviour. These cookies do not collect personal data unless you voluntarily submit it.

6. Your Rights

You have the right to:

• Request access to your personal data

• Correct or update your information

• Request deletion of your data (subject to applicable retention policies)

• Opt out of promotional communication at any time

7. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on our official platforms, and continued use of our services after such updates will constitute acceptance of the revised policy.

8. Contact Us

For questions or concerns regarding this policy or your personal data, please contact us.